We try to make the process of setting up your HighLevel integration as seamless as possible. But if you are having issues, check out the sections below to see if you can quickly resolve your problem.

 

Ensure you are connecting to a HighLevel subaccount and NOT an agency account

Our HighLevel integration is meant to be used with HighLevel subaccounts only. If you attempt to connect to a HighLevel agency account, it will not work.

 

Clear old "webinar" custom fields in the HighLevel subaccount if the connection process is failing

If the HighLevel connection process is failing, sometimes it can be because there are some old / incomplete custom fields added to the HighLevel subaccount.

WebinarKit will try to handle this for you automatically but in certain situations, you may need to manually delete "webinar" related custom fields from your HighLevel subaccount, then try doing in the integration connection again.

To delete the custom fields from the HighLevel subaccount, navigate to the "Settings" -> Custom Fields from the HighLevel side bar.

Then search for "webinar" and delete the custom fields that show up.

After you delete all the custom fields, you should be able to successfully connect your WebinarKit and HighLevel accounts.

 

"Replace HighLevel branding" toggle is missing 

If you are not seeing the "replace HighLevel branding" toggle in your account under your White Label settings, please be aware that you first must have connected your WebinarKit account to a HighLevel account. After you make the connection, the toggle should appear under your White Label settings. For more information, please see:
https://help.webinarkit.com/help/how-to-hide-all-mentions-of-highlevel-inside-your-webinarkit-white-label-account-and-subaccounts